The integral policy of the management system

Integral policy of system management entails different policies in the fields of quality, process safety and prevention of major accidents, environmental management and health and safety at work. For us at TKK d.o.o. quality means the satisfaction of our employees and exceeding expectations of our clients. In relation to this we are aware of the responsibility which both local and international community expect from us and which is reflected in the requirements to ensure process safety, to minimize the effects on the environment and to maintain safe and healthy working conditions. A key component of integral policy is a continuous follow-up of achievement of measurable objectives within specific areas.The Management ensures that everyone working for, on behalf of or under the control of the company is acquainted with the policy which is subject to continuous improvements in line with the expectations of our clients, owners and requirements we had agreed with.


It is our responsibility for the future to:

  • determine and prescribe manners of operations relevant to our services and products, requirements to be met in relation to quality, process safety and prevention of major accidents, environmental management and health and safety at work;
  • on the basis of a coordinated development plan and annual plans of operations ensure systematic implementation of measures to increase the level of quality, reduce environmental impacts and to prevent health issues and injuries at work;
  • continue to upgrade the process safety management system on the basis of our own and international experience, strive to prevent major accidents and improve measures to be taken in the event of emergencies;
  • carry out systematic trainings of our personnel who through their actions influence quality, process safety, environmental management and health and safety at work;
  • implement and comply with statutory and other regulations in the field of process safety, environmental protection, management of chemicals, health and safety at work and protection against natural and other disasters;
  • in a coordinated manner satisfy the interests and expectations of our clients, other consumers within our working environment and our employees as well as the economic requirements of the owners of TKK Srpenica d.o.o.;
  • systematically monitor and certify the quality of our products, services and organisational systems, also through the inspections carried out by independent certified institutions;
  • monitor, measure and analyse key parameters of our operations which might have a significant impact on our integral policy, and to take appropriate measures based on the results of such analyses;
  • ensure efficient use of energy and produce as little waste as possible;
  • achieve superior quality of our products and services within the defined price ranges, gain customers’ trust in our abilities and strive to exceed their expectations;
  • give priority to suppliers and materials which demonstrate higher level of quality and are environmentally friendly; 
  • strive to continuous improvements of the environmental management system;
  • develop a mutually beneficial relationship with our partners;
  • ensure that the policy adopted will be considered as a framework for setting our objectives, and will be respected, implemented and improved at all business process levels;
  • ensure that the policy adopted will be available to the public and that all those who work for, on behalf of, or under the control of the company will be familiar with its content in a proper manner, including our customers and suppliers.


The aim of the objectives defined in our integral policy is to ensure a high level of quality of our products and services with fully implemented process safety, ensured health and safety at work and minimum effects on the environment. In this respect, we bring into effect the aspect of a responsible behaviour which is a voluntary initiative and effort of the international chemical industry to achieve and demonstrate progress in the field of process safety, health protection, safety at work, and environmental protection.


Uroš Lozar
Srpenica, 13.03.2018